> For the complete documentation index, see [llms.txt](https://docs.plenit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plenit.com/docs-pt/support.md).

# Suporte

O suporte da Plenit é gerido desde o painel, em Início > Suporte. 

Centralizas toda a comunicação com a nossa equipa: cada incidência, pedido ou consulta fica registada como um ticket, com o seu histórico e acompanhamento, sem depender do email. 

Tens dois canais no mesmo sistema: o painel e o WhatsApp.

{% hint style="info" %}
É a tua primeira vez por aqui? Vai a Por onde começar mais abaixo e abre o teu primeiro ticket em minutos.
{% endhint %}

### Explora o Suporte

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Tickets</strong></td><td>O canal principal: cria, acompanha, escala e fecha os teus casos desde o painel.</td><td><a href="/pages/cb001f56c2ca2b134eee21e61803b4b6e8fe15a4">/pages/cb001f56c2ca2b134eee21e61803b4b6e8fe15a4</a></td></tr><tr><td><strong>WhatsApp</strong></td><td>Abre e comenta tickets a partir do telemóvel com a equipa de Partner Success.</td><td><a href="/pages/18842b8c92b3ef5f40db5375145eb56b387937fd">/pages/18842b8c92b3ef5f40db5375145eb56b387937fd</a></td></tr><tr><td><strong>Contacto</strong></td><td>Os canais de suporte, Partner Success e o atendimento fora de horário.</td><td><a href="/pages/baf5faa16013c55fdfd8abcc3d2662adf3313a1f">/pages/baf5faa16013c55fdfd8abcc3d2662adf3313a1f</a></td></tr></tbody></table>

### Por onde começar

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Cria o teu primeiro ticket</strong></td><td>Abre uma incidência ou um pedido desde o painel em quatro passos.</td><td><a href="/pages/cb001f56c2ca2b134eee21e61803b4b6e8fe15a4">/pages/cb001f56c2ca2b134eee21e61803b4b6e8fe15a4</a></td></tr><tr><td><strong>Configura o suporte por WhatsApp</strong></td><td>Autoriza os números da tua equipa e opera a partir do chat.</td><td><a href="/pages/18842b8c92b3ef5f40db5375145eb56b387937fd">/pages/18842b8c92b3ef5f40db5375145eb56b387937fd</a></td></tr><tr><td><strong>Consulta os canais</strong></td><td>Descobre que canal usar em cada caso.</td><td><a href="/pages/8ba73fb11c77194a1aa407b84af646dc42126084">/pages/8ba73fb11c77194a1aa407b84af646dc42126084</a></td></tr></tbody></table>

{% hint style="success" %}
Não encontras o que procuras? Abre um ticket e a nossa equipa ajuda-te. Fora de horário, o Eliot, o nosso agente de IA, atende-te.
{% endhint %}


---

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