> For the complete documentation index, see [llms.txt](https://docs.plenit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plenit.com/docs-en/productos/remote-desktop/how-to/how-to-manage-local-printers.md).

# How to Manage Your Printers with the Remote Desktop Environment

The environment detects each user's local printers and maps them automatically.

From the section **Printers** in the subscription you review the print service status, restart it if necessary, and define how Universal Printer behaves when printing. This guide walks through those points.

> #### 👍 What you get
>
> The print service under control: its status at a glance, the option to restart it, and Universal Printer behavior defined for your users.

### Before you start

* Access the admin panel at [admin.plenit.com](https://admin.plenit.com) with permissions on the environment.
* Have an active Remote Desktop subscription. If you don't have one yet, set it up with the [Remote Desktop Quick Start.](/docs-en/productos/servers/quickstart.md)

### Step 1. Open the Printers section

In [admin.plenit.com](https://admin.plenit.com), go to **Cloud Services → Remote Desktop** and enter the environment subscription. Open the **Printers**.

{/\* 📸 SCREENSHOT 1 · Printers tab of the subscription \*/}

![Remote Desktop subscription Printers section](https://REEMPLAZA-URL/escritorio-remoto-impresoras-01.png)

### Step 2. Check the print service status

The service status is shown with a color indicator:

* **Started**: the service is available.
* **Retrieving service status**: the system is still checking it. It is usually temporary.
* **Stopped**: the service is not available.

If the status appears as **Stopped**, or stays in **Retrieving service status** for more than 20 seconds, press **Restart**.

{/\* 📸 SCREENSHOT 2 · service status indicator and Restart button \*/}

![Print service status and Restart button](https://REEMPLAZA-URL/escritorio-remoto-impresoras-02.png)

### Step 3. Configure Universal Printer

The direct mapping of local printers comes **disabled by default**. The recommended option is to manage printing from the **Universal Printer**.

> #### 📘 Why Universal Printer
>
> Universal Printer prints with a universal driver, without having to install each printer's driver on the server. 
>
> That is why it is the recommended approach over direct mapping, especially if the printer fleet is varied. The printing modes and when each one is suitable are in [Printing.](/docs-en/productos/remote-desktop/details/printing.md)

From the Universal Printer tab you can:

* Define its **default behavior** when printing:
  * Show the dialog box with the user's local printers, so they can choose.
  * Print directly with the user's default printer.
* **Manage the print queue** when a document blocks Universal Printer from functioning.

{/\* 📸 SCREENSHOT 3 · Universal Printer · default behavior and print queue \*/}

![Universal Printer behavior and print queue](https://REEMPLAZA-URL/escritorio-remoto-impresoras-03.png)

> #### 🚧 If printing gets stuck
>
> When a document leaves the queue blocked and Universal Printer stops responding, unblock it from queue management. 
>
> That is the first thing to check before assuming the print service is down.

### Conclusion

The Printers section gives you control of the print service without going into the server: you can see its status, restart it if it stops, and define how Universal Printer behaves, which is the recommended approach because it avoids installing drivers for each printer. Two useful day-to-day actions: restart the service if the status stays stopped or frozen for more than 20 seconds, and unblock the queue when a document blocks printing.

### Next steps

* Check how each user connects in [Connection modes.](/docs-en/productos/remote-desktop/details/connection-modes-compatibility.md)
* Manage the rest of the environment from [How to manage your Remote Desktop environment.](/docs-en/productos/remote-desktop/how-to/how-to-administer-your-remote-desktop.md)


---

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