> For the complete documentation index, see [llms.txt](https://docs.plenit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plenit.com/docs-en/productos/remote-desktop/how-to/how-to-connect-via-rdp-remoteapp.md). # Connect Remote Desktop through RDP/RemoteApp There are two ways to enter the Remote Desktop environment: from the user portal, or with a direct connection configured on the computer. This guide covers the second: you leave a shortcut on the user's computer that opens the environment without going through the web portal every time. > #### 👍 What you get > > A shortcut on the user's desktop that opens their Remote Desktop environment according to the connection mode assigned to them, without entering the portal each time. ### Before you start * Access the admin panel at [admin.plenit.com](https://admin.plenit.com) with permissions on the environment. * Have an active Remote Desktop subscription. * If you don't already have one, set it up with the [Remote Desktop Quick Start.](/docs-en/productos/remote-desktop/quickstart.md) * That the user for whom you create the connection has logged in at least once in the [user portal](https://portal.plenit.com). * Work from the computer where you want to leave the shortcut configured. ### Step 1. Open the RDP/RemoteApp Generator In [admin.plenit.com](https://admin.plenit.com), go to **Cloud Services → Remote Desktop** and enter the environment subscription. In the upper right, open the button **Connect** and open the **RDP/RemoteApp Generator**. {/\* 📸 SCREENSHOT 1 · Remote Desktop subscription · highlight the "Connect" button in the upper right \*/} ![Connect button in the Remote Desktop subscription](https://REEMPLAZA-URL/escritorio-remoto-conexion-directa-01.png) ### Step 2. Download and run the Client Generator A file is downloaded `.zip` with the executable. Save it, unzip it, and run **Client Generator.exe** from the folder where you left it. {/\* 📸 SCREENSHOT 2 · Client Generator.exe unzipped, ready to run \*/} ![Unzipped Client Generator](https://REEMPLAZA-URL/escritorio-remoto-conexion-directa-02.png) ### Step 3. Configure the Client Generator When you run it, the configuration window opens. These are the fields you fill in, each with its data. {/\* 📸 SCREENSHOT 3 · Client Generator window with the fields to configure \*/} ![Client Generator configuration window](https://REEMPLAZA-URL/escritorio-remoto-conexion-directa-03.png) #### 3.1 Server address and Port number In **Server address**, enter the **environment URL**, which you have in the **Customization** tab of the subscription. Enter it without `https://`. In **Port number**, use `443` or `5553`. {/\* 📸 SCREENSHOT 4 · Customization tab · highlight the environment URL to copy \*/} ![Environment URL in the Customization tab](https://REEMPLAZA-URL/escritorio-remoto-conexion-directa-04.png) #### 3.2 User Go to **Users**, edit the user you are configuring and copy their **server user**. That is the value that goes in the **Logon** field of the Generator. {/\* 📸 SCREENSHOT 5 · Users › edit user · highlight the "server user" \*/} ![Server user in the user edit](https://REEMPLAZA-URL/escritorio-remoto-conexion-directa-05.png) #### 3.3 Preferred display mode In the edit of the same user, look at the connection mode assigned and select the equivalent in **Preferred display mode**: * If it has **Applications Launchpad**, select **RemoteApp client**. * If it has **Full desktop**, select **Remote desktop client**. > #### 🚧 The mode must match > > If the Generator mode does not match the one assigned to the user, the direct connection will not open the environment as it should. Confirm the mode in the user record before continuing. #### 3.4 Universal Printer (optional) If you want to enable universal printing, go to **Local resources → Universal printer option** and select **Select the local printer — local driver included**. It is the recommended option: it lets the user choose their local printer from the print dialog itself. #### 3.5 Create the shortcut When you're done, click **Create Client**. A shortcut is created on the computer's desktop, which will open the environment according to the mode defined for the user. {/\* 📸 SCREENSHOT 6 · Create Client · shortcut created on the desktop \*/} ![Shortcut creation with Create Client](https://REEMPLAZA-URL/escritorio-remoto-conexion-directa-06.png) ### Step 4. Make the first connection from the portal Before using the shortcut, make a first connection from the user portal so that everything is configured. Go to [portal.plenit.com](https://portal.plenit.com), log in with that user and open the card for **Remote Desktop**. The platform will ask you for the connection mode and the download of a **plugin**, which improves integration between the environment and the local computer. Install it and connect to the service. {/\* 📸 SCREENSHOT 7 · first connection through the portal · plugin download \*/} ![First connection from the user portal](https://REEMPLAZA-URL/escritorio-remoto-conexion-directa-07.png) > #### 📘 Only the first time > > The plugin is installed only once per computer. After this first connection, the shortcut works on its own. ### Step 5. Use the direct connection From here on, the user opens their environment directly from the shortcut icon on their desktop, without going through the portal. {/\* 📸 SCREENSHOT 8 · shortcut icon on the user's desktop \*/} ![Shortcut to the environment on the desktop](https://REEMPLAZA-URL/escritorio-remoto-conexion-directa-08.png) ### Conclusion The direct connection is a convenience for the user who logs in daily: once configured with the Generator and validated with the first connection through the portal, it opens the environment from an icon on their desktop. The only thing worth taking care of is that the Generator mode matches the one assigned to the user, and that the first connection through the portal is completed to install the plugin. From then on, day to day is a double click. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.plenit.com/docs-en/productos/remote-desktop/how-to/how-to-connect-via-rdp-remoteapp.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.