> For the complete documentation index, see [llms.txt](https://docs.plenit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plenit.com/docs-en/productos/remote-desktop/faq.md).

# Frequently Asked Questions

Each answer links to the concept, guide, or reference where the details are.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>What it is and how it is billed</strong></td><td>What the environment is, its components, the two subscriptions, and billing by concurrent users.</td><td><a href="/pages/70072394a1e6c1246ebaab8b0c1ea3932d9c7194">/pages/70072394a1e6c1246ebaab8b0c1ea3932d9c7194</a></td></tr><tr><td><strong>Users and connection</strong></td><td>What each user sees, how they connect, permissions, bulk user creation, and 2FA.</td><td><a href="/pages/13d6c2fd74bee28d0f6374e0fcb41109396a6e7d">/pages/13d6c2fd74bee28d0f6374e0fcb41109396a6e7d</a></td></tr><tr><td><strong>Printing</strong></td><td>Printing methods and why they depend on the connection mode.</td><td><a href="/pages/c1daf5b6dee0c35a3476d7893060f4799ff5c4f3">/pages/c1daf5b6dee0c35a3476d7893060f4799ff5c4f3</a></td></tr><tr><td><strong>Environment backup</strong></td><td>How the backup is made and restored, and what it really protects.</td><td><a href="/pages/9a2a967d29e314409f5dbc9a45fa121fec446c0f">/pages/9a2a967d29e314409f5dbc9a45fa121fec446c0f</a></td></tr></tbody></table>

### What it is and how it is billed

<details>

<summary>What is Remote Desktop?</summary>

It is a centralized, remote, and secure work environment: your users access their applications and desktop from anywhere and any device, and you offer it to your customer as a service managed by you. Applications and data live in the environment, not on local devices. More in [What is Remote Desktop?](/docs-en/productos/remote-desktop/concepts/what-it-is.md)

</details>

<details>

<summary>What makes up an environment?</summary>

Three components within a subscription: the Windows servers that serve the sessions (hosts), the users you grant access to, and the applications you publish. You start with one server and scale to multiple servers when the load requires it.

</details>

<details>

<summary>Why are two subscriptions created?</summary>

When the environment is created, two subscriptions are automatically generated and work together: Remote Desktop (users, permissions, connection modes, applications, and licenses) and Servers (the host underneath, with scaling, reboots, firewall, and backups). You do not create them separately; they form a single environment. The details are in [The environment.](/docs-en/productos/remote-desktop/details/environment.md)

</details>

<details>

<summary>How is it billed?</summary>

By concurrent users: those who can have a session open at the same time, not the total number of users created. You can grant access to more users than connect at the same time and size according to the peak. For example, 50 employees, of whom at most 20 are connected at once, need 20 licenses. More in[ Licenses and billing.](/docs-en/productos/remote-desktop/details/licensing-and-billing.md)

</details>

<details>

<summary>What do I manage and what do you manage?</summary>

You manage the users and access, the applications, the environment data, the operating system of the hosts (updates with the Windows Updates feature in the panel, and antivirus), and the environment configuration. We manage the infrastructure it runs on, the data center, and the management tools in the panel.

</details>

### Users and connection

<details>

<summary>What does a user see when they log in?</summary>

You decide per user: the Application Launchpad (they see and open only the applications you publish, without a desktop) or the full desktop (a Windows desktop, as if it were their own device). More in [Connection modes.](/docs-en/productos/remote-desktop/details/connection-modes-compatibility.md)

</details>

<details>

<summary>How do users connect?</summary>

Three ways: RemoteApp (applications integrate with the user's device almost like local ones, designed for Windows), HTML5 (everything runs in the browser, ideal for Mac, Linux, or Android), and direct connection (RDP or RemoteApp without going through the portal). Which one fits each user is in [Connection modes.](/docs-en/productos/remote-desktop/details/connection-modes-compatibility.md)

</details>

<details>

<summary>What permissions can I grant?</summary>

Two levels: User (works with their applications and desktop) and Administrator (with Windows administrator permissions inside the environment: install software, change settings, and manage the server).

</details>

<details>

<summary>Can I add users in bulk?</summary>

Yes, onboarding supports bulk upload as well as individual creation, and you can associate each user with a domain user. You can find it in [The environment.](/docs-en/productos/remote-desktop/details/environment.md)

</details>

<details>

<summary>Can I protect access with two-factor authentication?</summary>

Yes, you can enable two-step verification (2FA) per user from the Remote Desktop subscription.

</details>

### Printing

<details>

<summary>What printing options are there?</summary>

Universal Printer (universal driver, without installing the manufacturer's driver on the server), TS Print (redirects the job to the local device with TS Print software), and printer mapping (brings the user's local printers into the environment). The details are in [Printing](/docs-en/productos/remote-desktop/details/printing.md).

</details>

<details>

<summary>Why does printing depend on how the user connects?</summary>

Because not all connection methods redirect local devices in the same way: a browser session (HTML5) does not expose local printers in the same way as a RemoteApp client. That is why it is advisable to decide on printing and the connection method at the same time, and test with a pilot user before rolling it out to the entire customer.

</details>

<details>

<summary>Which option should I choose if the printer fleet has driver problems?</summary>

If the printer fleet is varied or causes problems, consider Universal Printer or TS Print before direct mapping, since they do not depend on the manufacturer's driver on the server.

</details>

### Environment backup

<details>

<summary>How is a Remote Desktop environment backed up?</summary>

It is managed from the associated Servers subscription, using the same backup model as the Servers product. For the concept, go to Backup and data protection; the environment's own data is in [Backup.](/docs-en/productos/remote-desktop/details/backup.md)

</details>

<details>

<summary>Where do I restore an environment backup?</summary>

From the Servers subscription, in the Backup subsection: you choose the disk and the restore point, and the disk is restored on the server.

</details>

<details>

<summary>Does the backup guarantee that the service stays available?</summary>

No. A backup lets you return to a previous point, but it does not prevent downtime while you restore. It is your safety net, not a high-availability mechanism.

</details>

### Next steps

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Quick Start</strong></td><td>Deploy your first environment step by step.</td><td><a href="/pages/8ee85da12622a3ab249989dee9112692ceb8a339">/pages/8ee85da12622a3ab249989dee9112692ceb8a339</a></td></tr><tr><td><strong>Concepts</strong></td><td>Understand the service design decisions.</td><td><a href="/pages/0a40a4367114a1485b96376b0d2455d667a24ce1">/pages/0a40a4367114a1485b96376b0d2455d667a24ce1</a></td></tr><tr><td><strong>How-to</strong></td><td>Step-by-step guides to set up and manage Remote Desktop.</td><td><a href="/pages/d864c127c399f6093e7bec521b4dfb2c8cb0fbc4">/pages/d864c127c399f6093e7bec521b4dfb2c8cb0fbc4</a></td></tr><tr><td><strong>Details</strong></td><td>The environment, licenses, and printing.</td><td><a href="/pages/21e778f4d7e5cbb06c8fb047332a9eec5368ba24">/pages/21e778f4d7e5cbb06c8fb047332a9eec5368ba24</a></td></tr></tbody></table>


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