> For the complete documentation index, see [llms.txt](https://docs.plenit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plenit.com/docs-en/productos/migrations/faq.md).

# Frequently Asked Questions

For details on each thing, each answer links to the corresponding concept, guide, or reference.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>What can be migrated</strong></td><td>What services and sources it supports, physical vs virtual, encrypted disks, and prechecks.</td><td><a href="/pages/5c8b747fa38c8b138d103650d20dab4f168a7683">/pages/5c8b747fa38c8b138d103650d20dab4f168a7683</a></td></tr><tr><td><strong>Formats and transfer</strong></td><td>Disk formats, automatic conversion, and how to choose the transfer mode.</td><td><a href="/pages/905db9463acf768cf73f3aee0fd4e9d7206185f8">/pages/905db9463acf768cf73f3aee0fd4e9d7206185f8</a></td></tr><tr><td><strong>The process</strong></td><td>Duration, target deployment, states, validation, and parallel migrations.</td><td><a href="/pages/c2a137e0c0a9da9b7e9ae62daca62e4faf50305d">/pages/c2a137e0c0a9da9b7e9ae62daca62e4faf50305d</a></td></tr><tr><td><strong>Support and costs</strong></td><td>What migrating costs, free support, and how to request or modify it.</td><td><a href="/pages/325d8bbd6e133421bf143f4de971d1158ec1120a">/pages/325d8bbd6e133421bf143f4de971d1158ec1120a</a></td></tr></tbody></table>

### What can be migrated

<details>

<summary>What services can I migrate to Plenit?</summary>

Today you can migrate Servers and scenarios related to Remote Desktop. The source can come from an on-premise environment, another hypervisor, or another cloud provider. You can find the details in [What migrations are.](/docs-en/productos/migrations/concepts/what-they-are.md)

</details>

<details>

<summary>What is the difference between physical and virtual source?</summary>

If the disk is already a virtual file you can export (VMware, Hyper-V, a cloud VM), it is virtual. If you have to generate the image from a physical machine or from a backup, it is physical. The choice changes the formats and the flow offered by the wizard, so it is worth getting right. More in [Physical or virtual source.](/docs-en/productos/migrations/concepts/source.md)

</details>

<details>

<summary>Can I migrate encrypted disks?</summary>

No. This is a hard limitation of the current flow: encrypted disks are not migrated. Decrypt the source disk before starting. You have the full list of prerequisites in [Requirements and states.](/docs-en/productos/migrations/details/requirements-and-statuses.md)

</details>

<details>

<summary>What do I need to review before starting a migration?</summary>

Local administrator access on the source, validated VPN if there is site-to-site, identified firmware (BIOS or UEFI), unencrypted disks, compatible operating system, properly defined disks, and DHCP enabled on all network cards. Reviewing this beforehand avoids blocks midway through the process.

</details>

### Formats and transfer

<details>

<summary>What disk formats are supported by Migrations?</summary>

Via VHD – Disk conversion: VMDK, VHD, VHDX, QCOW2, VDI, and RAW. In addition, the flow supports OVA images and dumps with Acronis Agent. The platform converts the format automatically if needed. You have the table in [Disk formats.](/docs-en/productos/migrations/concepts/formats.md)

</details>

<details>

<summary>Do I have to convert the disk myself before uploading it?</summary>

No. You upload the disk exactly as you export it from your source and, if the format is not directly usable, the platform converts it to a compatible format.

</details>

<details>

<summary>Which transfer mode is best for me?</summary>

SFTP is the general mode (encrypted, works from on-premise or cloud with any operating system). If the disk is already published as an S3 or Azure link, download by URL is faster. You also have web upload and Acronis Agent. How to choose each one is in [Transfer modes.](/docs-en/productos/migrations/concepts/transfer.md)

</details>

<details>

<summary>I’m going to import by URL. What should I keep in mind?</summary>

The link must stay alive and accessible while the transfer lasts, because Plenit is the one downloading the disk. In some sources, such as AWS, URL import is launched from the same machine where you performed the export operation.

</details>

### The process

<details>

<summary>How long does a migration take?</summary>

It depends mainly on the server size and the transfer mode. Transfer and conversion are the phases that vary the most. You can track the status at all times from the Migrations page.

</details>

<details>

<summary>Do I have to deploy a server at the end?</summary>

Not necessarily. You can choose to only import the disks and leave them uploaded for later use, or import and deploy a target server with name, operating system, size, and network in the same wizard.

</details>

<details>

<summary>What does the Pending adjustments status mean?</summary>

That all planned phases have been completed and only the final adjustments remain for the machine to be 100% operational. In Windows this usually involves downloading and running an application on the migrated server; in Linux, an application and some additional commands. The full walkthrough is in [The process from start to finish.](/docs-en/productos/migrations/concepts/the-process.md)

</details>

<details>

<summary>What happens if validation fails?</summary>

When validating from the tool, a series of checks are run. If any fail, the validation itself indicates the detected failure and what you need to correct before validating again.

</details>

<details>

<summary>Can I have several migrations at once?</summary>

Yes. All processes are logged on the main Migrations page, so you can launch several and track them from one place, each with its own details and current phase.

</details>

### Support and costs

<details>

<summary>How much does migrating cost?</summary>

There is no fixed public rate for the migration service. The real project cost comes from consuming the target infrastructure (servers, storage, network). There are only exceptional costs for special operations such as reversibility or export, and these are communicated for prior approval. The breakdown in three layers is in [Costs.](/docs-en/productos/migrations/details/costs.md)

</details>

<details>

<summary>Does migration support cost money?</summary>

No, migration support is free. It is the accompaniment of the Partner Success team to plan and execute the migration, aimed especially at cases with operational risk or outside business hours.

</details>

<details>

<summary>How do I request an assisted migration?</summary>

From the tool itself, with a request that gathers the service to be migrated, the location, the number of servers and their characteristics, the need for VPN, the contact, and the date. The step-by-step guide is in [How to request an assisted migration.](/docs-en/productos/migrations/how-to/como-solicitar-ayuda-para-migrar-un-servidor-a-cloud.md)

</details>

<details>

<summary>Can I change or cancel a support request?</summary>

Yes. Once sent, you can modify the date, the contact, or the phone number, as well as cancel the request.

</details>

### Next steps

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Quick Start</strong></td><td>Launch your first migration with the tool.</td><td><a href="/pages/0bc57531a1babe87a7144b761abd7fad6546bb8f">/pages/0bc57531a1babe87a7144b761abd7fad6546bb8f</a></td></tr><tr><td><strong>Concepts</strong></td><td>The approach and decisions before migrating.</td><td><a href="/pages/b9dfe6e73517a4b43886583008d5a35f01afef8e">/pages/b9dfe6e73517a4b43886583008d5a35f01afef8e</a></td></tr><tr><td><strong>How-to</strong></td><td>Step-by-step guides to migrate according to the source.</td><td><a href="/pages/5944919fcb53bd86a6afacb28a37ddbf0fd76ccd">/pages/5944919fcb53bd86a6afacb28a37ddbf0fd76ccd</a></td></tr><tr><td><strong>Details</strong></td><td>Requirements, costs, and limitations.</td><td><a href="/pages/11a466dc734233ae2f67bd4e02af981e354ee0b6">/pages/11a466dc734233ae2f67bd4e02af981e354ee0b6</a></td></tr></tbody></table>


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