> For the complete documentation index, see [llms.txt](https://docs.plenit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plenit.com/docs-en/productos/migrations/details/assistance-and-limitations.md).

# Support and Limitations

Feature to request support from the Partner Success team, designed for migrations with operational risk or outside business hours. The request collects, at a minimum:

* Service to migrate: Servers or Remote Desktop.
* Location.
* Number of servers.
* Per server: type, firmware, CPU/RAM, disks, and operating system.
* Need for site-to-site VPN.
* Contact person and phone number (optional).
* Requested date.
* Target organization.

Once submitted, you can modify the date, contact, or phone number, as well as cancel the request. The step-by-step guide is in [How to request an assisted migration.](/docs-en/productos/migrations/how-to/como-solicitar-ayuda-para-migrar-un-servidor-a-cloud.md)

### Limitations and cautions

* **Encrypted disks**: not supported. This is an explicit restriction of the current workflow.
* **Compatibility by format**: may vary depending on the source and the technical state of the system; some formats have had specific operational limitations.
* **Manual actions**: some flows require manual steps or subsequent validation.
* **No fixed fee**: there is no published fixed price for the service; the cost is calculated based on the target infrastructure.

### Improvements in development

The service continues to evolve to reduce manual intervention and human error. Among the improvements in development are **automatic BIOS/UEFI detection**, the **encryption detection** and more robust support for conversion workflows, with the goal of expanding compatibility and making migrations faster, safer, and more transparent.

### Frequently asked questions

**What can be migrated today?** Mainly servers and scenarios related to Remote Desktop, using virtual disks, OVA, or workflows with Acronis depending on the case.

**Does the support have a cost?** No, migration assistance is free.

**Can I migrate encrypted disks?** No. This is an explicit restriction of the current workflow.

**Is a server always deployed at the end?** No. You can choose to only import the disks or to import and deploy.

### Next steps

* Review what the service covers in [What it includes.](/docs-en/productos/migrations/details/what-it-includes.md)
* Understand the what and the why in[ Migration Concepts](/docs-en/productos/migrations/concepts/what-they-are.md).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.plenit.com/docs-en/productos/migrations/details/assistance-and-limitations.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.