> For the complete documentation index, see [llms.txt](https://docs.plenit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plenit.com/docs-en/platform/organizations/faq.md). # Frequently Asked Questions Each answer links to the concept, guide, or detail where the information is.


What an organization is	What it is, yours versus your clients' and the one-to-one relationship.	/pages/2e27f1b4728400d35bc29382760156d411b95a5e
Create and edit	Where the organization is created from and which data cannot be edited afterward.	/pages/1baa7c0d531cf0829d6f3d26296cf01bac6fdb70
The organization panel	What you find inside and where you manage its users and subscriptions.	/pages/842d017e0580eeda278fc7143d13c48c1d3fef10
Brand and end customer	White label, your own domain, and emails with your identity.	/pages/9314b6522025a31a563d739d2547af6428bb72d9
Users and permissions	How you control each user's access, inside and outside the organization.	/pages/054deb3bf72a3cc5ab550543a5769dfe941485a8
Administration	Block, delete, and switch between your organizations.	/pages/cf3ec0d6762d33ac4bbc68cfe5f5e337a626198c

### What an organization is

What is an organization?

An organization is the workspace where a client's subscriptions, users, contacts, billing, and brand live. It is the unit you work on: every client you serve is an organization. We cover it in [What an organization is.](/docs-en/platform/organizations/concepts/what-it-is.md)

How is my organization different from my clients' organizations?

Yours is your company's, from which you operate. Your clients' are organizations you create and manage on their behalf, each with its own subscriptions and users. With a single account you can access them all.

Can I group several companies into the same organization?

The relationship is one-to-one: an organization corresponds to a single client company. Technically you could group several, but that is not recommended. You have the details in [The end customer and the partner brand.](/docs-en/platform/organizations/concepts/end-client-and-brand.md)

### Create and edit

Where do I create an organization from?

From two places: the button **New Client** in Organizations > My Clients, or **New > Organization** in the top bar. You fill in its details, add a contact, and accept the HDS certificate. The step-by-step guide is in [How to create an organization.](/docs-en/platform/organizations/how-to/how-to-create-an-organization.md)

What is the HDS certificate I accept when creating it?

It is a mandatory terms and conditions acceptance to register the organization. You check the box during registration.

Which data can't I change after creating it?

The tax ID, country, and contact you provide during registration are associated with the organization and are later shown as reference, with no option to edit them. That's why it's worth reviewing them carefully before saving. The legal name and billing method can be edited later. You have the reference in [Profile](/docs-en/platform/organizations/detalles/profile.md).

### The organization panel

What is inside an organization panel?

Six sections: Subscriptions, Users, Customization, Profile, Contacts, and Events. Each one manages a part of that organization.

Where do I manage its users and subscriptions?

Management is shared with your account, so it is documented once and linked. You have the setup and administration of users and subscriptions in the Account guides. What belongs to the organization are its permissions, in [How to assign permissions to a user.](/docs-en/platform/accounts/how-to/how-to-assign-user-permissions.md)

### Brand and end customer

Does the end customer see the Plenit brand?

No. You work in white label: the customer sees your brand, not ours. You customize two surfaces, the User Portal and the Administration Panel.

Can I use my own domain?

Yes. You specify your URL and, for it to work, create the CNAME record indicated by the panel. You can generate a certificate with Let's Encrypt or upload your own.

Can I send emails with my own identity?

In Customization you define the sending method and the appearance of the emails. To send them from your own account through our servers, SPF and DKIM must be enabled. We give you the instructions when you complete the form.

### Users and permissions

How do I control what each user can do?

From the user's Permissions tab: you decide whether they enter the panel, which sections of the organization they manage, which subscriptions they can access, and, if they are on your team, which partner operations they handle.

What is the difference between My organization permissions and Partner permissions?

The ones for **My organization** control access within the organization (its sections and its subscriptions). The ones for **Partner permissions** open the operations through which you serve your clients (General, Go to Market, and Migrations), and are for your team, not the end customer.

### Administration

What happens if I block an organization?

Their access is restricted and their Status is updated to reflect it, but it remains in your list. You do it from the actions menu in its row.

How do I delete an organization?

From the actions menu or from its Profile, in the Delete organization block. You will have to type DELETE to confirm, have first canceled all its subscriptions, and be an administrator of the organization. It is irreversible.

How do I switch from one organization to another?

With the organization selector or with the Go to organization action in the list, which asks for confirmation because it changes the work context.

### Next steps


Quick Start	Create and launch your first client organization.	/pages/c6279fbc14ab59b89dffcbd476f3f603fa7ea826
Concepts	Understand what an organization is and how its panel is structured.	/pages/2623f4b1843537f21b585c11d1965f0c54b88543
How-to	Step-by-step guides for working with your organizations.	/pages/c9506d242d003b1d4775a27816a61abb84bd559f
Details	The list, form, and organization panel.	/pages/850a9d601f575c3d99356e173819c3689c9a7068

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