> For the complete documentation index, see [llms.txt](https://docs.plenit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plenit.com/docs-en/platform/organizations/concepts/what-it-is.md).

# What is an Organization

It is the unit you work with in Plenit: every client you serve is an organization.

> #### 📘 **Account and organization are not the same**&#x20;
>
> Your account is your personal user (your data and your access). An organization is the workspace. The same user can belong to several organizations.&#x20;
>
> We develop it in [Your account](/docs-en/platform/accounts.md) and [your organization.](/docs-en/platform/organizations/quickstart.md)

### Your organization and your clients' organizations

You work with two types of organization:

* **Yours** — that of your company, from which you operate.
* **Your clients'** — organizations you create and manage on their behalf. Each client has their own, with their own subscriptions and users.

This separation is the basis of the model: you manage your organization and, in addition, those of the clients you serve. How your resources are reflected against those of your clients is explained in [Your resources and those of your clients.](/docs-en/platform/accounts/concepts/resources-and-clients.md)

### What an organization contains

Within an organization you manage:

* Its **subscriptions** (the contracted services).
* Its **users** and each one's permissions.
* Its **contacts** (main, operations, and billing).
* Its **profile** and its billing (company name, tax ID, billing method, currency).
* Its **brand customization** (the User Portal and the Admin Panel that the end customer will see).
* Its **event log**.

### Organization statuses

An organization can be **active** (operating normally) or **blocked** (with its users' access restricted). Blocking is an action that cannot be undone. Before you can delete an organization, you must cancel all its subscriptions and be the organization's administrator.

### Next steps

* Understand who it is for and with which brand in [The end customer and the partner brand.](/docs-en/platform/organizations/concepts/end-client-and-brand.md)
* Learn about its sections in [The organization panel.](/docs-en/platform/organizations/concepts/the-organization-panel.md)


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