> For the complete documentation index, see [llms.txt](https://docs.plenit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plenit.com/docs-en/platform/billing/faq.md).

# Frequently Asked Questions

Each answer links to the concept, guide, or detail where the information is.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>The basics</strong></td><td>What this billing includes and where it is.</td><td><a href="/pages/774841a7094b5551dc3b6dec36f2f1226631dc38">/pages/774841a7094b5551dc3b6dec36f2f1226631dc38</a></td></tr><tr><td><strong>Usage and invoices</strong></td><td>When billing happens, where you see your invoices, and how to download them.</td><td><a href="/pages/70072394a1e6c1246ebaab8b0c1ea3932d9c7194">/pages/70072394a1e6c1246ebaab8b0c1ea3932d9c7194</a></td></tr><tr><td><strong>Payment methods</strong></td><td>Which methods we support and how to change them.</td><td><a href="/pages/5231a44ab53d734e9cfd9f1b3b436342161744a7">/pages/5231a44ab53d734e9cfd9f1b3b436342161744a7</a></td></tr></tbody></table>

### The basics

<details>

<summary>What does this billing include?</summary>

What **Plenit bills you**, the partner: your usage and your invoices. It is your cost, different from what you charge your customers.

</details>

<details>

<summary>Is it the same as billing my customers?</summary>

No. Here you see what you pay Plenit. What you charge your customers is managed in Go to Market, under Customer Billing, and is reflected in delivery notes. The difference between the two is your margin.

</details>

<details>

<summary>Where do I find my billing?</summary>

In your own area, split into two places: [**Usage**](/docs-en/platform/billing/details/usage.md) (your usage, your subscriptions, and your invoices) and [**Payment Methods**](/docs-en/platform/billing/details/payment-methods.md) (how we charge you).

</details>

<details>

<summary>What permission does a user need to view it?</summary>

The [**Billing**](/docs-en/platform/billing.md)permission, which gives access to your usage, your invoices, and your payment method. You manage it from the user permissions.

</details>

### Usage and invoices

<details>

<summary>How often is billing done?</summary>

On a **monthly**basis, based on the accumulated usage during the period. What you use throughout the month is what gets billed at the end.

</details>

<details>

<summary>Where do I see my invoices?</summary>

In **Usage**, in the **Invoices**. You also have a summary of the latest ones in the Invoice History panel on the Summary tab.

</details>

<details>

<summary>How do I download multiple invoices at once?</summary>

With **Download invoices**, in the Invoices tab. You choose a date range and the format, and export the batch. The maximum per export is 500 invoices.

</details>

<details>

<summary>In what format can I download invoices?</summary>

In **PDF and XML**. You can choose one of the two or both at the same time.

</details>

<details>

<summary>What do the Paid and Unpaid statuses mean?</summary>

**Paid** means the invoice has been successfully collected. **Unpaid** means it is pending collection and should be settled.

</details>

<details>

<summary>Why do I receive one invoice or several?</summary>

Depending on the billing mode: **unified** (a consolidated invoice), **by organization** or **by subscription**. It is an organization setting, in its Profile.

</details>

<details>

<summary>What taxes apply to my invoice?</summary>

Those that apply to your country and your tax settings, so the percentage is not fixed. It appears itemized on each invoice.

</details>

### Payment methods

<details>

<summary>What payment methods do you support?</summary>

Two: **credit card** (Visa, Mastercard, or American Express) or **bank direct debit** SEPA.

</details>

<details>

<summary>How do I change my payment method?</summary>

From **Payment Methods**, with **Change payment method**. You have the step-by-step guide in Add or change your payment method.

</details>

<details>

<summary>Where is my billing information set up?</summary>

It is collected during payment method setup: company name, account holder, and address. These are the details we use to issue your invoice.

</details>

<details>

<summary>How is SEPA direct debit signed?</summary>

To sign the SEPA mandate, we send an email and a 4-digit code by SMS. If the email or mobile number is not valid, the direct debit cannot be completed.

</details>

### Unpaid invoices

<details>

<summary>What happens if I don't pay an invoice?</summary>

An unpaid invoice may lead to the **suspension** of the service and, if it is not settled, to its **cancellation**. We will confirm the exact deadlines here as soon as they are validated.

</details>

<details>

<summary>Can I still access it if I have an unpaid invoice?</summary>

Yes. You keep the necessary access to regularize it: you can go into your profile and payment methods to resolve the charge.

</details>

### Next steps

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Quick Start</strong></td><td>Check your usage, download your invoices, and set up payment.</td><td></td></tr><tr><td><strong>Concepts</strong></td><td>How we bill you, the cycle, and the statuses.</td><td></td></tr><tr><td><strong>How-to</strong></td><td>Step-by-step guides for working with your billing</td><td></td></tr><tr><td><strong>Details</strong></td><td>The reference for each screen.</td><td></td></tr></tbody></table>


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