Quick answers to the most common questions about your account
Each answer links to the concept, guide, or detail where the information is.
Your account and organizations
What your account is, what an organization is, and why they appear in two places.
Your account is your personal user account: your data, your access, and your security. An organization is the workspace where subscriptions, users, and billing live. Your user can belong to several organizations. We explain it in Your account and your organization.
Because they serve different purposes. In My Profile > Organizations you can view, in read-only mode, the organizations you belong to. Organization management (creating, editing, or switching between them) lives in its own section. We clarify this in How the dashboard is organized.
Home is the global view of your activity: a Summary with your counters and the lists of Subscriptions, Users and Events, each with its own tabs. It is the starting point for day-to-day work. You have the details in Home lists.
The tabs "My subscriptions," "My users," and similar ones show the resources of your own organization. The "clients'" tabs bring together the resources of your clients' organizations that you manage. We explain it in Your resources and your clients' resources.
Yes. In addition to creating users individually, in Home > Users you have Import users: download the template, fill it in, and upload it to create them in bulk. We explain it in How to create users.
Deactivating temporarily cuts off access, and you can reactivate it whenever you want; the user remains in the list. Deleting is permanent: the user is unsubscribed from all their services and cannot be undone.
With the Dashboard accesspermission: you can limit the user to a single service (for example, Remote Desktop) without allowing them to sign in to the admin dashboard.
When creating it, you choose from three options: keep the current one, force the user to set a new one at their next login, or enter one manually yourself.
It is an extra layer of security at login: in addition to the password, a code from an authentication app such as Google Authenticator is requested.
They are backup addresses associated with your user account. They are used to recover access if you lose it and to receive notices related to your account security.
In Home > Subscriptions, click New subscription and choose under What do you want to contract? the service you need; then follow its contracting flow. The details of each service are in its own documentation.
Before applying the update, we check that it is feasible: the number of snapshots, the connection to the servers, and the software versions. During the process, the servers are restarted several times, so it is best to avoid connections until it finishes. T
From its actions menu, in Delete. For security, you will have to type DELETE to confirm. It is an irreversible action: it deletes all associated data.
The log gives you traceability of what happens in your account and your subscriptions: logins, sign-ups, or errors. You can view it from My Profile or from Home, open the details of each event, and export it whenever you need to.
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