> For the complete documentation index, see [llms.txt](https://docs.plenit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plenit.com/docs-en/go-to-market/faq.md).

# Frequently Asked Questions

The most common questions when selling Plenit services with Go to Market, grouped by topic. Each answer links to the concept, guide, or reference where the details are.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Rates</strong></td><td>Recommended rate, default, margin levels, and periods.</td><td><a href="/pages/72cc84734a83802cad1d549655c5754d3447214f">/pages/72cc84734a83802cad1d549655c5754d3447214f</a></td></tr><tr><td><strong>Quotes</strong></td><td>How they are created, the review screen, statuses, documents, and white label.</td><td><a href="/pages/0c65a55dc07f03d6397e572e7fcd67ff803a5e3b">/pages/0c65a55dc07f03d6397e572e7fcd67ff803a5e3b</a></td></tr><tr><td><strong>Billing and documentation</strong></td><td>Customer delivery notes, downloads, and sales materials.</td><td><a href="/pages/c425bf985ce7ff80b9f5bb83175a92576089f604">/pages/c425bf985ce7ff80b9f5bb83175a92576089f604</a></td></tr></tbody></table>

### Pricing model

<details>

<summary>What is the difference between PVD and PVP?</summary>

The **PVD** (price to distributor) is your cost as a partner: the price at which we invoice you for each service. The **PVP** (retail price) is the price at which you sell to your end customer. The **margin** is the difference between the two: what you earn. More in [Rates](/docs-en/go-to-market/concepts/rate-cards.md): PVD, PVP, and margin.

</details>

<details>

<summary>How is the selling price calculated from the margin?</summary>

It's not just cost plus the percentage, but cost divided by (1 minus the margin): `Price = Cost / (1 - margin)`. For example, with a cost of €100 and a 25% margin: 100 / (1 - 0.25) = €133.33. Calculating it this way ensures that the margin on the final price is exactly what you're looking for.

</details>

<details>

<summary>Where can I see what I earn on each quote?</summary>

On a quote's review screen and in the quotes list, you'll always see the figures together: **your cost** (PVD), **the price you're selling it for** (PVP) and the **margin** as a percentage. That way you can monitor your profit at a glance.

</details>

### Rates

<details>

<summary>Do I have to create a rate before making a quote?</summary>

No, it's not required. If you create a quote without having created your own rate, the recommended rate or the one you have set as default will be applied. Creating your rate first gives you more control over your margins, but you can start without it. [More in Rates](/docs-en/go-to-market/concepts/rate-cards.md): PVD, PVP, and margin.

</details>

<details>

<summary>What is the recommended rate?</summary>

It's the rate we propose as a starting point, adjusted according to the partner's country. It's a good starting point if you don't want to build your own from scratch. If there isn't a recommended one for your case, the one you have marked as default is used.

</details>

<details>

<summary>Can I set different margins for each service?</summary>

Yes. The margin is defined at three levels: **overall** (the whole rate), **per service** (for example, one margin for Servers and another for Remote Desktop) and **per item** (a specific line item). The most specific overrides the most general. The fields are in [Rate parameters.](/docs-en/go-to-market/details/rate-card-parameters.md)

</details>

<details>

<summary>What billing periods does a rate have?</summary>

A rate is defined **By the hour** or **Monthly**. That period determines how prices are expressed and how it fits with the monthly hour estimate of the [Quotes.](/docs-en/go-to-market/concepts/quotes.md)

</details>

### Quotes

<details>

<summary>How do you create a quote?</summary>

With a three-step wizard in a single window: basic details (name, client, and hours estimate), service selection, and configuration for each one. When you save, the review screen opens, where you adjust margins and finalize the quote. The step-by-step guide is in How to create a quote.

</details>

<details>

<summary>What is the monthly hours estimate?</summary>

These are the monthly hours used to calculate the cost, since we bill by the hour. You can choose 730 (annual average), 720 (30-day month), or 744 (31-day month). The recommended option is 730: your customer sees a fixed payment each month and any differences are balanced out at the end of the year.

</details>

<details>

<summary>What do I do on the review screen after saving?</summary>

It's the screen where you see your cost, the selling price, and the margin, adjust the margin (globally with Edit Margin or line by line), choose the status, and can preview, download, or finalize the quote. Finalizing saves it for reference, already closed.

</details>

<details>

<summary>What statuses can a quote have?</summary>

A quote is created in **Draft**, and the statuses **Approved** and **Rejected** exist to reflect the customer's decision. The automatic move to a "Sent" status is not operational for now: delivery to the customer is done by downloading or previewing.

</details>

<details>

<summary>What documents can I download with a quote?</summary>

When downloading, you can accompany the quote with **financial quote**, **customized contracts** (with tax ID and representatives for data protection purposes) and **sales presentations** for each service. If you choose several, they are delivered in a single compressed file. You can also include an acceptance section with remarks.

</details>

<details>

<summary>What does my client see when I send them the quote?</summary>

The preview shows the quote exactly as your client will see it: with your branding (your logo and your details), their details, and the PVP. The PVD (your cost) does not appear in what the client sees. It's white-label.

</details>

<details>

<summary>Can I reuse a quote for another client?</summary>

Yes, with the action **Clone** in the menu of each quote. You duplicate a quote that already works and adapt it, instead of starting from scratch. The menu also includes Update rate, Edit, Download, Preview, and Delete.

</details>

### Billing and documentation

<details>

<summary>Does customer billing issue invoices for me?</summary>

No. It's a read-only view: it gathers the delivery notes derived from your customers' usage so you know what to bill them, but issuing the legal invoice and handling the tax side are still up to you. More in [Customer billing.](/docs-en/go-to-market/concepts/customer-billing.md)

</details>

<details>

<summary>In what formats can I download a delivery note?</summary>

You can preview each delivery note and download it in **PDF** (to send) and in **CSV** (to work with it in a spreadsheet). The delivery note includes a summary and a line-item breakdown with quantity, unit price, VAT, and amount.

</details>

<details>

<summary>What happens to delivery notes if I delete a client?</summary>

They are retained. If you delete a client, their delivery notes remain accessible (marked as deleted); if a client migrates to another partner, the ones before the migration remain visible to you. That way you keep the history for audit and reference.

</details>

<details>

<summary>Can I use sales materials with my branding?</summary>

Yes. The Documentation center brings together presentations, sales documentation, contracts, and email marketing templates, and much of it can be downloaded white-label, with your logo in the PDF. More in [Documentation.](/docs-en/go-to-market/concepts/documentation.md)

</details>

### Next steps

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Quick Start</strong></td><td>Create your first rate and generate a quote step by step.</td><td><a href="/pages/59ddc0bcd1f973217dbe4f4a04afa199888613a3">/pages/59ddc0bcd1f973217dbe4f4a04afa199888613a3</a></td></tr><tr><td><strong>Concepts</strong></td><td>The key ideas for selling with confidence.</td><td><a href="/pages/7f92917efd3f41581394d75c2728910be98d3931">/pages/7f92917efd3f41581394d75c2728910be98d3931</a></td></tr><tr><td><strong>How-to</strong></td><td>Step-by-step guides to understand go-to-market</td><td></td></tr><tr><td><strong>Details</strong></td><td>Reference for fields, columns, and options.</td><td><a href="/pages/669bf7a25fa84e5e31566743483969564737f4ec">/pages/669bf7a25fa84e5e31566743483969564737f4ec</a></td></tr></tbody></table>


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